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Hometerms and conditions

Terms & Conditions

1. General

The Player acknowledges and agrees that it is their sole responsibility to familiarize themselves with the laws and regulations pertaining to online gambling in their respective jurisdiction of residence prior to engaging with the services provided by the Casino.

2. Changes to the Terms and Conditions

The Company reserves the right to modify these Terms and Conditions from time to time as it deems necessary. The Company shall provide Players with advance notice of any such changes prior to their implementation. Players are advised to regularly review the Terms and Conditions page to stay apprised of any updates.

Who can play

The Casino shall only accept Players from those countries and geographic regions where online gambling is expressly permitted by law. It is the Player's exclusive responsibility to verify the legality of online gambling in their jurisdiction before creating a Player Account or placing any bets.

The Casino shall only accept adult Players who have attained the minimum age of eighteen (18) years, or the legal age for online gambling as specified by the laws of the Player's place of residence. The Player bears sole responsibility for ensuring they meet the applicable age requirements.

The Company reserves the right to request proof of age from any Player and may, at its sole discretion, limit access to the Website or suspend a Player Account in the event the Player fails to meet the age eligibility criteria.

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: Andorra, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, Antarctica, Argentina, American Samoa, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Saint Barthélemy, Bermuda, Brunei, Bolivia, Bonaire, Sint Eustatius and Saba, Bahamas, Bhutan, Bouvet Island, Botswana, Belarus, Belize, Coco Islands, Central African Republic, Republic of the Congo, Ivory Coast, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Curaçao, Christmas Island, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Egypt, Western Sahara, Eritrea, Spain, Ethiopia, Fiji, Falkland Islands, Federated States of Micronesia, Faroe Islands, France, Gabon, Grenada, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, South Georgia and the South Sandwich Islands, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong, Heard Island and McDonald Islands, Honduras, Croatia, Israel, Isle of Man, India, British Indian Ocean Territory, Iraq, Iran, Iceland, Japan, Jersey, Jamaica, Jordan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, North Korea, South Korea, Cayman Islands, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lithuania, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin (French part), Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar, Mongolia, Macau, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Saint Pierre and Miquelon, Pitcairn Islands, Puerto Rico, State of Palestine, Palau, Paraguay, Qatar, Réunion, Romania, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, South Sudan, São Tomé and Príncipe, El Salvador, Sint Maarten (Dutch part), Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Tokelau, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States Minor Outlying Islands, United States of America, Uruguay, Uzbekistan, Vatican City, Venezuela, British Virgin Islands, United States Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, Zambia, Zimbabwe.

Availability of games

The Player acknowledges that the availability of certain games may be restricted in specific jurisdictions, as stipulated by the policies of the respective game providers, which are subject to change from time to time.

The use of Virtual Private Networks (VPNs) or any other means to circumvent regional restrictions imposed on game availability is strictly prohibited and may result in the confiscation of any winnings obtained through such methods.

The Casino provides a detailed list of countries where certain NetEnt, Street Fighter, Fashion TV, Planet of the Apes, Vikings, Narcos, and Universal Monsters games are unavailable. Additionally, Players from specific countries are ineligible to win jackpots from NetEnt jackpot games.

Canadian Players are not permitted to participate in games provided by the NYX gaming platform.

Accepted currencies

The Casino accepts the following currencies for deposits and withdrawals: EUR, USD, CAD, AUD, BTC, ETH, BCH, XRP, USDT, DOG, LTC.

Fees and taxes

The Player is solely responsible for the payment of any fees, taxes, or other financial obligations that may arise from their winnings, in accordance with the laws and regulations of their jurisdiction of residence.

Game rules

The player confirms that he, she or they know(s) and understand(s) the game rules offered by the website. It is at player’s discretion to familiarise yourself with the theoretical payout percentage of each game.

Disclaimer of liabilities

By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

The Casino, its directors, employees, partners, service providers:

  • do not warrant that the software or the Website is/are fit for their purpose;
  • do not warrant that the software and Website are free from errors;
  • do not warrant that the Website and/or games will be accessible without interruptions;
  • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.

Our general terms and conditions, as detailed on this website, constitute the binding agreement between hiddenjack.com and its users. Any information or guidance provided by our customer support team is intended for assistance and clarification purposes only and should not be interpreted as a modification or waiver of these terms. It is the user's responsibility to carefully review and adhere to the terms and conditions governing their interactions with www.hiddenjack.com

In the event of any inconsistency or conflict between the advice of our customer support team and the terms and conditions on this website, the general terms and conditions shall always prevail.

Furthermore, please note that in case of any discrepancies or mistranslations between versions of these terms in different languages, the English version shall take precedence.

YOUR WARRANTIES

4.1 By opening an account on our Website and by using our Website you warrant that:

- you are acting on your own behalf;

- you are a competent and law-abiding citizen;

- you do not have a gambling addiction, you don’t use the Website under the influence of alcohol, drugs or other substances;

- you have verified that the laws of your region/country do not prohibit you from using the services of the website;

- all data and information that you have provided when registering at our Website is true and real and you will continue updating this information in case of any changes;

- you fully understand and accept the fact that there is a possibility of monetary loss while using our services;

- you are not using monetary funds that you have received in an illegal way or from illegal sources;

- you have not entered into collusion and will not make an attempt to collude directly or indirectly with another customer of the Website;

- the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty.

- you warrant to keep the confidentiality and non-availability for the third parties of your personal data: email, password, payment method, device and you bear responsibility for any and all activities and transactions that occur under your account. You are liable for any incurred losses on your account due to the third parties actions.

4.2 By registering an account on our website, you warrant that you have never previously opened any other account on this platform, or received any money through an account that belonged to any other person.

4.3 By opening an account on this website, you warrant that you have provided complete and truthful information on the registration form that we have requested.

Use of player’s account

Each player can create only one (1) personal account.

Each player is allowed to create only one (1) personal account. Only one account is allowed per one household, email address, telephone number, IP and shared computer.

Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

You must maintain your account and keep your details up-to-date.

We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Account and/or any actions in the account may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or/AND phone) in two (2) weeks as from the date of the request for withdrawal, account will be locked, since you have failed to pass the KYC procedure.

Account closure requests can be processed through the official communication channel only, which is email - [email protected].

Anti-fraud policy

The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

  • Participating in any type of collusion with other players,
  • Development of strategies aimed at unfaithful winnings,
  • Fraudulent actions against other online casinos or payment providers,
  • Depositing money from ill-gotten means,
  • Chargeback procedures with a credit card or denial of some payments made,
  • Creating two or more accounts,
  • Other types of cheating,
  • or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

  • use of stolen cards;
  • chargebacks;
  • creating more than one account in order to get an advantage from casino promotions;
  • providing incorrect registration data;
  • providing of forged documents;
  • any other actions which may damage the Casino;
  • low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers).

The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

That Company reserves the right to initiate the KYC procedure in any time of existance of Player's account.

In order to verify player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.

You are required to submit the requested documents in the valid format within 7 (seven) days from the initial request. If you fail to provide the necessary documents within the specified timeframe, we reserve the right to suspend your account or deny your withdrawal request, as applicable.

The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

If the Player Account accumulates winnings exceeding the total maximum limits set by the Company within the last 7 (seven) days, or if the Player receives a single winning amount exceeding the specified limits, the Company reserves the right to initiate a verification of the Player's activity and partly suspend Player Account for an indefinite period. Based on the results of the verification, the Company may take into acctions the following:

- refuse to pay out the Player's winnings and (or) accumulated winnings;

- prohibit the Player from further participation in games.The Company independently determines the maximum outlined above limits, which do not require prior approval from the Player. However, the Player has the right to contact the Company to obtain information about the current limits before starting to participate in any games.

Any deposit has to be wagered 3 times in slots (player must place bets three times of their deposit amount), or 10 times in other types of games (table games, roulette, video poker, etc.) (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits were made with no gaming activity, player has to wager the total amount of these deposits prior to withdrawal. Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is at the sole decision of the Casino.

The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.

Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. You can also contact our Support team to inquire about payment methods most favorable for your country of residence. Click the link

Please note that the minimal amount of deposit is 20 EUR/USD, 30 CAD/AUD, 0.0001 BTC,0.01 ETH, 0.001 BCH, 0,001 XRP, 2 USDT,1 DOGE, 0.01 LTC. The maximum amount of deposit depends on the payment method you decide to use.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.

Please note that deposit limits cannot be applied to transactions made through cryptocurrency payment systems. If you wish to manage your gambling activity by setting deposit limits, we recommend using an alternative payment method.

Withdrawal policy

The minimal amount for withdrawal is 20 EUR/USD, 30 CAD/AUD/, 0.0002 BTC,0.01 ETH, 0.001 BCH, 0.001 XRP, 5 USDT,1.0 DOGE, 0.01 LTC. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.

Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.

Players with up to 5 first deposits can withdraw a maximum of 1,000 EUR/AUD/CAD/NZD/USD (or equivalent) per transaction.

Withdrawal requests may take up to 24 hours to be processed on the casino's end; however, they are typically completed much sooner.

All Bank Transfer payouts are processed within 5-7 banking days. Please mind that you will not be able to request a Bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of The Casino and are limited to the equivalent of EUR 16.

Daily withdrawal limit is 4,000 EUR/USD, 6,000 CAD/AUD; weekly withdrawal limit is 8,000 EUR/USD, 12,000 CAD/AUD; monthly withdrawal limit is 30,000 EUR/USD, 42,000 CAD/AUD.

If you win more than 30,000 EUR/USD, 42,000 CAD/AUD, the Casino reserves the right to divide the payout into monthly instalments of maximum 30,000 EUR/USD until the full amount is paid out. Maximum one withdrawal per day can be processed.

The maximum profit you can earn from all Casino Games, excluding progressive jackpot wins, within a 48-hour period is capped one hundred thousand U.S. dollars (or the same numerical amount in your local currency) for VIP users and fifty thousand U.S. dollars for non-VIP users. If your profits exceed these amounts within any twenty-four hour period, any additional bets or wagers placed during that time will be considered void, and the amounts wagered will be returned to you. If any bet or wager causes your profits to exceed the specified limit within the twenty-four hour period, you will be entitled to receive payment only up to one hundred thousand U.S. dollars if you are a VIP user, or up to fifty thousand U.S. dollars if you are a non-VIP user. Any profits beyond these limits may not be paid out at our discretion.

Players with up to 5 first deposits can withdraw a maximum of 1,000 EUR/AUD/CAD/NZD/USD (or equivalent) per transaction.

Withdrawal requests may take up to 24 hours to be processed on the casino's end; however, they are typically completed much sooner.

Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

Refund Requests:

Refund requests must be made within 24 hours of the transaction or within 30 days if another individual accessed the user's account.

Refund Processing:

Credit card refunds will be processed up to the total amount deposited.

Excess amounts beyond the deposited amount will be paid via alternative methods.

Bonuses and winnings will be deducted from the user's balance before processing refunds.

Credit card purchases deemed high-risk may be refunded, and the appropriate authorities may be notified.

Users are responsible for any costs incurred during the refund process.

Dormant accounts

An account is considered inactive if it has not been logged into for 6 consecutive months.

A monthly administrative fee of €10 or the equivalent will be charged if the account remains positive.

The fee will be deducted at the beginning of each month until the account balance reaches zero or the account is re-activated.

Complaints

Users should contact a Support team for assistance with any issues related to payments, bonuses, or responsible gaming limits.

Complaints will be handled by the support department and escalated if necessary. Users will be informed of the complaint's status.

Unresolved disputes can be taken to independent bodies, gaming authorities, or licensing regulators listed on the website.

Server logs and records are the final authority in resolving disputes. In case of discrepancies between screen results and game server logs, the game server logs will prevail.

The Casino will contact users using the details provided in their Player Account regarding disputes.

Effective from: 25.09.2024

Last updated: 20.10.2024

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